Terms and Conditions

  Contractual relations between the Freebord Portugal - Slide4All and their customers through this web-site, shall be governed by the following rules: 

 

1 - Registration:

To register, use the "Your Account" at the left top corner of the site option. After registration, you will receive an e-mail confirming the registration. Through the "Your Account" option, you can keep your current data, consult your orders or change your password.

 

2 - Privacy Policy:

RULES FOR THE TREATMENT OF PERSONAL DATA
HOW AND FOR WHAT PURPOSE ARE YOUR PERSONAL DATA USED?
Freebord Portugal - Slide4All uses the information collected for the purpose of sending the products purchased in this online store, legal obligations such as billing and SAFT reporting to Portuguese Authority.

There are no consequences for those who do not provide them.

WHO IS RESPONSIBLE FOR THE INFORMATION?
Freebord Portugal - Slide4Al is responsible for the collected data that is processed by computer. In order to ensure the security of your data and maximum confidentiality, we treat the information you provided to us in an absolutely confidential manner in accordance with our internal security and confidentiality policies and procedures and do not share your data with third parties for commercial purposes.

The data subject may lodge a complaint with the supervisory authority - the National Data Protection Commission.

WHO CAN I CONTACT TO ACCESS, RECTIFY OR DELETE THE DATA?
Our customers and visitors have different privacy concerns and can at any time review, update and decide what type of data they wish to see stored. The person in charge of the data can be contacted directly through the e-mail available in the contact area who may at any time request the copying of data concerning him, withdrawal of consent, rectification, erasure, limitation, portability and opposition to their treatment. On our site, you can check and control certain types of information associated with your account, obtain information, view and edit your preferences, request deletion or portability of your personal data by simply entering your credentials. The subsequent withdrawal of consent does not compromise the legality of the treatment performed on the basis of this consent.

HOW LONG IS THE DATA STORED?
The personal data will be kept until the end for which they are destined, being eliminated 2 years from the last interaction of the client with our services. There may be legal provisions requiring that personal data be kept for a minimum period of time.

 

3 - Terms and Conditions:

The indicated prices and specifications are subject to change without notice. The values ​​shown are final prices already, with taxes included. 
Our offer is limited to availability of existing stock. In case of out of stock, we will try to solve the problem in the best way and as quickly as possible. In this case, the client will always be notified. 
Check your order before finalizing, make sure you are ordering with the items, sizes, models and certain quantities. Make sure that your personal data are updated, thus avoiding unnecessary delays and costs. Orders will only be dispatched after the payment of the same. Orders for which payment is not made ​​within 5 business days will be automatically canceled. Any questions or need to extend this deadline, you must contact us by email or phone. 

 

4 - Returns and Exchange Policy:

Warranties: All products purchased through our website will be changed if any of the following situations: 

 

a) Manufacturing defect and malfunction - excluding originated by bad handling or assembly. The customer must contact us to report the successful and return the goods immediately upon receipt thereof, to proceed to trial and eventually ensure the replacement of the damaged item, if it is proven our responsibility.

b) Exchanges - All items can be exchanged due to customer dissatisfaction regarding the product or service, provided we are notified within a maximum of 15 days, and the return occurs within 30 days after receipt, accompanied by the invoice purchase. The product must be in its original packaging, and failing to use data, and in perfect condition. The product must be in its original packaging, with no use, and in perfect condition. 

In any of the situations described above, in case of stock outs  and if we can not guarantee replacement for an identical product, the customer will have the right to use the credit on purchases of equal or greater value, paying the difference if that is the case. The shipping costs are always the responsibility of the customer unless the return is proven by reason of a defect or error in shipment.